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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Hungarian Franchise Association
The Hungarian Franchise Association was founded in 1991 as an interest representation organization of the franchise business community.
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Wienerschnitzel
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The #1 skill a great leader must learn to master.
  • John DiJulius
  • 2,721 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 4,825 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 3,994 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 4,480 Reads 49 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 5,402 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 2,835 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
  • 2,823 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
  • John DiJulius
  • 2,933 Reads 3 Shares
What do the best customer experience brands do differently?
  • John DiJulius
  • 3,270 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John Tschohl
  • 2,721 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
  • Charles Bonfiglio
  • 4,424 Reads 46 Shares
American Family Care
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American Family Care
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American Family Care
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Customer loyalty may be your most important metric of success.
  • Chad Storlie
  • 12,248 Reads 95 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
  • Chad Storlie
  • 6,257 Reads 45 Shares
How smartphone addiction is harming our people skills and creativity.
  • John DiJulius
  • 5,753 Reads 21 Shares
Are you training your front-line employees to deliver world-class customer service?
  • John DiJulius
  • 5,219 Reads 38 Shares
Can a company's customer service go from bad to great?
  • John DiJulius
  • 3,212 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
  • Nick Bergelt
  • 3,992 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
  • John DiJulius
  • 9,197 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
  • John DiJulius
  • 6,898 Reads 23 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
  • John DiJulius
  • 8,122 Reads 85 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
  • Sara Wykes
  • 5,941 Reads 38 Shares
Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
  • John DiJulius
  • 7,846 Reads 12 Shares
How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
  • John DiJulius
  • 7,208 Reads 34 Shares
To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
  • John DiJulius
  • 6,726 Reads 8 Shares
Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
  • John DiJulius
  • 12,010 Reads 17 Shares
Most franchise company leaders preach to their home office team that they also have customers: operations, development, marketing, field reps, and all the other corporate employees who franchisees count on every day to deliver what they need to serve their own customers.
  • John DiJulius
  • 26,843 Reads 11 Shares
Dealing with customer complaints that make it to senior executives is a critically important strategy.
  • John DiJulius
  • 9,162 Reads 5 Shares
These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
  • John DiJulius
  • 3,448 Reads 15 Shares
Customer service guru John DiJulius draws customer service lessons from United Airlines' latest gaffe.
  • John DiJulius
  • 5,165 Reads 17 Shares
Learn how to teach your Millennial employees the skills of customer service - and improve everyone's' experience!
  • Katie Mares
  • 3,978 Reads
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